IT Application Support Specialist
To provide end user support and maintenance on our Business Applications (Atlantis ERP, WMS). To support the implementation and management of technology-based business solutions.
- Provide first level support in all aspects of our business applications (Atlantis ERP, WMS, Production Management).
- Perform troubleshooting and root cause analysis for reported incidents and apply corrective actions (when possible)
- Prioritize and manage open issues of business applications.
- Communicate with software vendors to ensure resolution of issues in an acceptable timeframe.
- Plan and effectively conduct key/end users’ trainings.
- Maintain and update the IT knowledge base related to our business systems.
- Build Atlantis Reports according to business requirement.
- Documenting processes, solution procedures, and monitoring application performance
- Perform BI Reports and improving reports data refresh
- Degree in computer science
- Previous working experience in a similar position or in Junior IT Business/Systems Analyst role
- Solid knowledge of IT Systems, Applications and Services
- Working experience in Business Software (i.e., ERP, CRM, WMS, HRMS)
- Good knowledge of Oracle database, PL/SQL, application tools
- Working experience in SQL language and reporting tools
- Good Knowledge of MS office applications and Windows Server platform
- Strong communication and problem solving skills
- Nice to have Power BI knowledge (is a plus).
- Very good knowledge of English Language
If you are interested, send your CV in English to firstname.lastname@example.org, by specifying the job position for which you are applying for.
Note that, only applicants, who fulfill the above-mentioned criteria, will be contacted.